62bat's Privacy Policy — Your data is our responsibility

1 Introduction

Welcome to 62bat's Privacy Policy. We believe every user's personal information is their own. 62bat has earned the trust of millions of users across Bangladesh — and at the heart of that trust is our transparent and responsible Privacy Policy.

This Privacy Policy explains what information 62bat collects, why we collect it, how it is stored, and with whom we may or may not share it. This Policy applies to account registration, participation in any game, financial transactions, and use of any 62bat service.

By using the 62bat platform, you are considered to have accepted this Privacy Policy. Please read it carefully. If anything is unclear, feel free to reach out to our support team.

2 What Information We Collect

62bat only collects information that is necessary to deliver our services, maintain security, and meet legal obligations. We never ask for excessive or unnecessary data.

3 How We Collect Information

62bat collects information in several ways. In addition to what you provide directly, some data is collected automatically as needed to keep the platform secure and running smoothly.

• Details you enter directly in the registration form — name, email, mobile number, etc.
• Identity documents uploaded during KYC verification.
• Payment details provided during deposits or withdrawals.
• Log data collected automatically while you use our platform.
• Your browsing behavior collected via cookies and tracking technologies.
• Records of any communication with our support team via chat or email.
• Transaction confirmation details from third-party payment services.

4 Purpose of Data Use

62bat uses the information it collects solely for specific, legitimate purposes. We do not sell your data to third parties for commercial use.

• To create, manage, and complete verification of your account.
• To process deposits, withdrawals, and other financial transactions.
• To keep gaming services running smoothly and securely, and to resolve any technical issues.
• To detect and prevent fraud, money laundering, and unlawful activity.
• To fulfill legal obligations and complete regulatory reporting requirements.
• To send you relevant promotions and bonus offers (with your consent).
• To personalize and enhance your platform experience.
• To provide customer service and support.

5 Data Sharing Policy

62bat never sells your personal information. In certain limited circumstances, necessary information may be shared with trusted partners — always with your protection as the top priority.

• Payment Service Providers: To complete transactions with Mobile Banking, Nagad, Rocket, and banks.
• KYC verification services: With authorized verification bodies to confirm your identity.
• Law enforcement agencies: When required by a valid court order or legal obligation.
• Technology Partners: For platform operations, under strict confidentiality agreements.
• Fraud Prevention Services: To detect suspicious activity.

6 Data Protection Measures

62bat uses industry-leading technology to protect your personal and financial information. Our security team monitors all systems around the clock, 24 hours a day.

• 256-bit SSL/TLS encryption — all data transfers are fully secured.
• Two-factor authentication (2FA) — an added layer of security for your account.
• Firewall and intrusion detection system — to block unauthorized access.
• Regular security audits and penetration testing.
• Data is stored in encrypted databases — it cannot be read directly.
• Restricted Access Control — only authorized personnel can view data on a need-to-know basis.
• Regular backups — zero risk of data loss.

In the event of a data breach, we will notify affected users within 72 hours and take all necessary steps.

7 Cookie Policy

62bat uses cookies and similar tracking technologies to enhance your browsing experience and ensure the platform functions properly.

• Essential Cookies: For login sessions and security — these cannot be disabled.
• Functional Cookies: To remember your preferences — such as language and theme settings.
• Analytics Cookies: To understand user behavior and improve the platform.
• Marketing Cookies: To show relevant offers — you can turn this off.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain features.

8 Your Rights

Under 62bat's Privacy Policy, you have full control over your own data. We respect the rights listed below and are committed to fulfilling any request within 30 days.

9 Children's Privacy

62bat's services are intended exclusively for individuals aged 18 and above. We do not knowingly collect information from minors.

• Age is verified at registration; users under 18 are not permitted to register.
• If any minor's data has been collected inadvertently, please notify us and it will be deleted immediately.
• Parents may request the closure of their child's account.

If you suspect a minor is using 62bat, please notify our support team immediately.

10 Policy Changes

62bat may update this Privacy Policy from time to time. For significant changes, we will notify you at your registered email address and update the revision date at the top of this page.

• Minor updates will only refresh the page content — the revision date will be updated accordingly.
• Major changes will be communicated via email notification and a banner on the platform.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the changes, you may request to close your account.